Terms of Use
The terms and conditions governing your use of Colby AI's services and platform.
Effective Date: February 21, 2026
Acceptance of Terms
By accessing or using Colby AI, you agree to be bound by these Terms of Use. If you do not agree, you may not use the service.
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Colby AI, Inc. ("Colby," "we," "us," or "our") governing your access to and use of the Colby AI platform, Chrome extension, and related services (collectively, the "Service"). By creating an account, installing the Chrome extension, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Service Description
Colby AI is an AI-powered Chrome extension that integrates with Salesforce to help asset management distribution teams automate data entry, generate reports, prepare for meetings, and conduct research. The Service operates as a sidebar in your browser, providing conversational access to your CRM data.
Key characteristics of the Service include:
- Chrome extension — built on Manifest V3 with minimal browser permissions
- Cloud backend — hosted on Google Cloud Platform for processing and AI orchestration
- Salesforce integration — native OAuth 2.0 connection for reading and writing CRM data
- AI-powered automation — multi-agent system for intelligent task routing and execution
User Accounts & Responsibilities
To use Colby, you must create an account and authenticate via Google OAuth and Salesforce OAuth 2.0. You are responsible for:
- Account security — maintaining the confidentiality of your login credentials and notifying us immediately of any unauthorized access
- Accurate information — providing truthful and up-to-date information during registration and use
- Authorized access — ensuring you have proper authorization from your organization to connect Colby to your Salesforce instance
- Compliance — using the Service in compliance with all applicable laws, regulations, and your organization's policies
- Data review — reviewing any AI-generated outputs before committing changes to your Salesforce data
Acceptable Use
You agree to use the Service only for its intended purpose — managing and interacting with your Salesforce CRM data. You may not:
No reverse engineering
You may not reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying algorithms of the Service.
No unauthorized access
You may not attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems.
No misuse or abuse
You may not use the Service to transmit harmful content, interfere with other users, or engage in any activity that disrupts the Service's operation.
No resale or redistribution
You may not resell, sublicense, or redistribute the Service or any part of it without our prior written consent.
Intellectual Property
The Service, including all software, algorithms, models, user interface designs, documentation, and trademarks, is the exclusive property of Colby AI, Inc. and is protected by intellectual property laws. Your use of the Service does not grant you any ownership rights.
- Your data — you retain full ownership of all data you input into or generate through the Service, including your Salesforce data
- Our technology — all rights, title, and interest in the Service, including AI models and proprietary algorithms, remain with Colby AI
- Feedback — any suggestions or feedback you provide about the Service may be used by Colby AI without obligation to you
Data & Privacy
Colby operates on a zero-retention model. Your Salesforce data is never stored beyond the duration of an active session.
Your privacy is fundamental to how we build and operate Colby. Our data handling practices include:
- Zero data retention — session data is deleted when each session ends
- Encryption — all data is encrypted in transit (TLS + AES-256-GCM end-to-end) and at rest
- Session isolation — no data sharing between sessions or users
- Minimal permissions — the Chrome extension only accesses Salesforce domains and the Colby backend
For complete details on our data handling practices, see our Data Privacy & Policies documentation.
Disclaimers & Limitation of Liability
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law:
- No warranties — we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement
- AI outputs — AI-generated content and actions are provided as suggestions. You are responsible for reviewing and approving all changes before they are committed to Salesforce
- Service availability — while we strive for high availability, we do not guarantee uninterrupted or error-free operation
- Limitation of liability — Colby AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
- Maximum liability — our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim
Termination
Either party may terminate this agreement at any time:
- By you — you may stop using the Service and uninstall the Chrome extension at any time. Contact us to delete your account.
- By Colby AI — we may suspend or terminate your access if you violate these Terms, engage in prohibited conduct, or if required by law
- Effect of termination — upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will remain in effect, including intellectual property, limitation of liability, and governing law sections.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.
Changes to Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.
Contact Information
If you have questions about these Terms, please contact us:
- Email — [email protected]
- Website — getcolby.com